CUCI2 Privacy Policy
At CUCI2, we respect your privacy and are committed to protecting your personal information. This policy clearly outlines what data we collect, our purposes for utilizing it, and the controls you have over your own digital footprint.
Data Protection & Operations
To provide a secure and fully compliant gaming environment, CUCI2 collects specific data points from our members during registration and ongoing account usage:
- Identity Details: Full name, date of birth, and IC or Passport number (strictly for mandatory KYC verification).
- Contact Information: Active phone number, email address, and residential address.
- Financial Data: Registered bank account numbers and eWallet IDs necessary for processing deposits and withdrawals securely.
- Technical & Security Data: Device fingerprints, browser configurations, and IP addresses (used exclusively for advanced fraud prevention).
- Activity Logs: Detailed gameplay history including bets placed, wins, and losses, which are securely retained for up to 7 years in accordance with regulatory mandates.
Your information is never processed arbitrarily. We utilize your data strictly for operational, security, and support purposes:
- Verification & Compliance: Conducting essential account verification and stringent Anti-Money Laundering (AML) checks.
- Transaction Processing: Ensuring seamless, rapid, and accurate processing of your deposit and withdrawal requests.
- Customer Support: Assisting our support team in rapidly identifying and resolving any service tickets or technical issues you may encounter.
- Responsible Gaming: Monitoring gameplay to detect and prevent problem-gambling patterns, ensuring a safe ecosystem for all members.
CUCI2 does NOT sell, rent, or trade your personal data to any external advertisers or marketing agencies. Information is securely shared only under the following strictly necessary conditions:
- Payment Processors: Necessary banking details are shared with verified financial gateways to execute your monetary transactions.
- Regulatory Bodies: Data may be provided to governing authorities solely upon official legal requests.
- Game Providers: Anonymized session data is shared with our software partners specifically for fraud-flag system checks and maintaining game integrity.
You maintain control over your personal data. Members may request a full digital export of their stored data or initiate an account deletion protocol. To execute these rights, please send an official request to our support desk. All legitimate deletion requests are processed and honored within 30 days, provided they do not conflict with laws mandating the retention of financial or gambling records (such as the 7-year regulator rule).
CUCI2 utilizes secure session cookies primarily to maintain your active login status and assist our fraud detection systems. Any analytics cookies deployed to measure website performance are fully anonymized. You retain the right to restrict or disable non-essential cookies via your personal browser settings.
