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CUCI2 Terms & Conditions

Welcome to CUCI2. By registering an account and using our platform, you acknowledge and agree to comply with the following summary terms designed for our Malaysian players. Full legal documentation is available upon request from our support team.

General Platform Rules

1
Age & Jurisdictional Eligibility

Participation on the CUCI2 platform is strictly restricted to individuals who are 18 years of age or older and reside in Malaysia (or within a jurisdiction where online gaming is legally permitted). We enforce a strict policy of one account per individual, per IP address, and per device to ensure fair play.

2
Identity Verification (KYC)

To maintain a secure ecosystem, CUCI2 reserves the right to request comprehensive identity verification at any time. This may include submitting a valid IC (Identity Card) or Passport alongside a recent utility bill. Please note that withdrawals exceeding RM5,000 automatically require full KYC verification before processing.

3
Deposit & Withdrawal Policies

CUCI2 absorbs all banking fees—meaning we charge zero hidden fees on your transactions. To comply with international Anti-Money Laundering (AML) regulations, all deposited funds must be subjected to a minimum of 1x turnover (wagered once) before any withdrawal request can be approved.

4
Bonus Contributions & Rollover

When participating in promotional offers (such as our Welcome Bonuses), specific rollover requirements apply. Game contributions are weighted differently: Slot and Fishing games contribute 100%, Live Casino contributes 10%, and Sportsbook contributes 5%. Additionally, the maximum permitted bet per spin while a bonus is active is capped at RM20.

5
Anti-Fraud & Zero Tolerance Policy

We maintain a zero-tolerance policy against fraudulent activities. Actions such as multi-accounting, intentional bonus abuse, collusion at live dealer tables, the use of automated betting bots, or utilizing VPN services to mask IP addresses will lead to immediate account termination and the permanent forfeiture of all winnings.

6
Dispute Resolution & Licensing

In the event of any discrepancies or disputes, players must first contact the official CUCI2 support team. Should an issue remain unresolved, it may be escalated to our regulatory body, Gaming Curacao (Licence No. 8048/JAZ), for final arbitration.

7
Commitment to Responsible Gambling

We care about your well-being. CUCI2 provides built-in tools to help you manage your gaming habits, including customizable deposit limits, loss limits, active session timers, and voluntary self-exclusion programs. Please refer to our Responsible Gambling page for more resources.

Frequently Asked Questions (T&C)

Who is eligible to open an account on CUCI2?
Any individual who is at least 18 years of age and resides in Malaysia (or a region where online entertainment is legal) may open an account. However, you are strictly limited to one account per person, household, IP address, and shared device.
Will I be required to submit my personal documents (KYC)?
Yes, to ensure platform safety, CUCI2 may request identification documents (such as an IC or utility bill) at our discretion. Furthermore, any withdrawal request that exceeds RM5,000 will automatically trigger a mandatory full KYC verification process.
Are there any hidden fees for depositing or withdrawing?
No. CUCI2 prides itself on transparency and charges zero banking fees. You keep 100% of what you deposit and win.
Why can't I withdraw immediately after depositing?
In compliance with international Anti-Money Laundering (AML) regulations, all raw deposits must be wagered at least once (1x turnover) on any of our games before a withdrawal can be initiated.
How does the Bonus Rollover calculation work?
Depending on the bonus you select (e.g., Welcome Bonus), you must meet a specific rollover multiplier (like 6x or 10x). Wagers on Slot and Fishing games count 100% towards this goal, whereas Live Casino counts as 10%, and Sportsbook counts as 5%.
Can I use a VPN to play on CUCI2?
No. The use of Virtual Private Networks (VPNs) to mask your IP address, as well as the use of automated betting bots or multi-accounting, is strictly prohibited. Violating this rule will result in the immediate closure of your account and forfeiture of funds.
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